The Team
Client Service Workers (CSWs) play a valuable role in the Service Delivery Division’s service to British Columbians seeking income and disability assistance. Working closely with other CSWs and Employment and Assistance Workers, CSW’s provide important administrative and client service support, working comfortably in numerous computer programs on a wide range of tasks in a diverse and busy client service environment.
The Role
The Client Service Worker is primarily responsible for responding to public inquiries relating to income and disability services, and providing administrative support to their work unit.
Qualifications:
Education and Experience Requirements
- Secondary school graduation or equivalent (i.e GED).
- Experience delivering a high standard of client service in a high volume environment (in-person, via
- virtual technologies or over the telephone).
- Experience working with various computer applications including MS Word, Outlook, and Excel.
- Experience providing services to clients experiencing poverty issues, substance use, or mental health issues.
Willingness statements:
- Must be willing and able to display resilience in the face of adversity and demonstrate empathy interacting with citizens.
- Must be willing and able to use de-escalation techniques to manage some situations.
For questions regarding this position, please contact sdsi.opssupport.hiring@gov.bc.ca.
About this Position:
Before you apply, please read this important information about Applicant Inventories: Applicant Inventories on MyHR.
Applicants will be screened against basic eligibility criteria as well as education and experience requirements. Shortlisted applicants will be invited to complete online testing.
Candidates passing the online testing will be placed into an Applicant Inventory. Over the course of several months, location selection invitations will be distributed to inventory members in stages. After responding to a location selection invitation, applicants will schedule a virtual interview. Applicants only interview once, with the resulting score applied to any locations in which they express interest.
Successful applicants will be placed on eligibility lists for their selected locations. As vacancies arise over the course of 2025/2026, job offers will be made from the eligibility list in rank order until its expiry. All appointments to the BC Public Service require the satisfactory completion of Past Work Performance Checks. Being placed on an eligibility list does not guarantee a job offer.
Some positions may have flexible work options available subject to an approved telework agreement.
An eligibility list may be established for future temporary and/or permanent vacancies in only the locations explicitly stated on the posting.
Employees of the BC Public Service must be located in BC at the time of employment.
The Ministry of Social Development & Poverty Reduction is committed to providing an inclusive work environment, starting with the hiring process. If you need to be accommodated during any phase of this process, please advise us at the contact information above. All information received in relation to accommodation will be kept confidential.
Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace
The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.
The BC Public Service offers a healthy work/life balance, excellent benefits, including one of the best pension plans available, and a variety of opportunities for career learning and development. To find out more, explore What the BC Public Service offers You
How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.
Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.
Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.
Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.
Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.
