***Please DO NOT apply for this position by submitting your profile on this BC Government Hiring Centre website. Applications must be made via the following directions below.***
Classification: Communications Officer R21
Salary Range: $69,760.70 to $79,322.69 per annum
Union/Excluded: BCGEU
Security Screening: Required
Job Type: Regular full time
Additional Info: An eligibility list to fill future vacancies may be established. Testing may be required.
We are seeking a Digital and Web Services Specialist to join our team in VICTORIA, British Columbia, Canada.
Are you passionate about creating seamless digital experiences and bringing web content to life? Join our dynamic Digital Experience & Communications team, where you'll play a key role in shaping the online presence of five pension plan websites, the My Account portal, and other digital service channels.
Reporting to the Portal Delivery Lead, you'll be responsible for maintaining and enhancing front-end web functionality using HTML, CSS, and JavaScript. Your work will directly impact how members, employers, and stakeholders interact with our digital platforms.
In this role, you’ll collaborate closely with a multidisciplinary team of designers, developers, communicators, and business partners to deliver intuitive, accessible, and user-focused digital solutions. You’ll provide expert advice on technical implementation, design best practices, and digital communication strategies.
We're looking for someone with strong critical thinking skills and a strategic mindset—someone who can evaluate the effectiveness of digital tools and ensure they align with corporate goals and technical standards. If you're a creative problem-solver who thrives in a collaborative environment and enjoys turning complex requirements into elegant digital experiences, we’d love to hear from you.
Hybrid Work Model
This position is located in our Victoria, BC office. You will have the opportunity to work part of the time on-campus and part of the time off-campus. Guidelines and requirements for in-office presence are determined by operational needs and vary according to the unique needs of each business area.
Responsibilities
Strategy, Planning & Advisory
Advise on content structure, user experience, and digital strategy for five pension plan websites and the My Account portal.
Collaborate with cross-functional teams to ensure digital solutions meet business needs, accessibility standards (WCAG), and industry best practices.
Analyze business requirements and recommend innovative, user-centered digital solutions.
Stay current with emerging web technologies and provide strategic input on digital evolution.
Web Design & Content Development
Design, develop, and manage web content using HTML, CSS, JavaScript, and CMS tools.
Translate wireframes and design concepts into responsive, accessible web interfaces.
Support email campaign development and digital communications with custom HTML templates.
Coordinate with internal teams and external vendors to deliver high-quality digital assets.
Operations & Support
Maintain and troubleshoot web content, architecture, and digital services across multiple platforms.
Manage day-to-day updates, content assessments, and client service requests.
Ensure compliance with corporate standards and accessibility guidelines.
Support YouTube channel management and digital content archiving.
Analytics & Quality Assurance
Monitor and analyze website performance and user behavior to inform improvements.
Develop and present analytics dashboards and KPI reports.
Conduct quality assurance testing and validation for all digital updates and enhancements.
Qualifications
Must have
- Degree, diploma, certification or equivalent in computing science and/or web design and two years of related experience.
- Related experience must include the following:
- Web design development and applications, graphic design, coding, and maintenance of websites in multiple environments and management and use of web content management systems.
- Administration and management of complex web services environments and CMS platforms (e.g., Liferay and WordPress)
- Development of web-based user interfaces using languages including HTML, CSS, JavaScript, SVG, and integrating WCAG guidelines in that development.
- Working on complex, multidisciplinary projects where you provided analysis, advice and participated in the development of websites and digital services.
- Interpreting business requirements into technical specifications; and
- Using, extrapolating and interpreting reports using analytics, accessibility and SEO tools (e.g., Site improve).
- An equivalent combination of education, training and relevant experience may be considered.
Nice to have:
- Preference may be given to applicants with three or more years of experience.
- Experience with Adobe Creative Suite, particularly design development tools including Dreamweaver, Photoshop, Illustrator, Fireworks and InDesign is preferred.
- Experience with web design and accessibility assessment tools including Adobe XD, Figma, and Accessibility Insights for Web.
Knowledge, Skills and Abilities
- Knowledge of website best practices and principles and WCAG Accessibility standards including responsive design, cross browser and email client compatibility.
- Thorough knowledge of Adobe Creative Suite, particularly design development tools like Dreamweaver, Photoshop, Illustrator, and InDesign.
- Knowledge and understanding of basic user and digital experience design principles.
- Demonstrated ability to work collaboratively with a variety of external and internal business and systems stakeholders to meet common goals.
- Knowledge of collaboration tools (e.g., Confluence, JIRA, Figma, GitHub, Teams, etc.).
- Demonstrated ability to solve problems and implement solutions.
- Demonstrated ability to identify, review and recommend new and emerging web-based technology.
- Thorough understanding of Microsoft Office tools.
- Excellent written and verbal communication skills.
Application requirements
Cover letter: Required.
Resume: A resume is required as part of your application. Ensure your resume includes your education, the start and end dates (month and year) of your employment, and any relevant information that relate to the job requirements.
Applications will be accepted until 11:59 pm PST on the closing date. Late applications will not be considered.
Diversity & Inclusion
BC Pension Corporation is an equal opportunity employer committed to establishing an inclusive, equitable, and accessible environment for all. All qualified applicants will receive consideration for employment without regard to race, national origin, age, religion, disability, sexual orientation, gender identity or expression, marital status or any other basis protected by applicable law.
We are committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment, assessment and selection processes and will provide reasonable accommodations upon request. If you require assistance or accommodation due to a disability, please email us at jobs@pensionsbc.ca.
Thank you for your interest in working with us. We will let you know about your status in this competition as soon as possible. If you have questions about this opportunity, please email us at jobs@pensionsbc.ca.
DO NOT submit your application for this position through the BC Government Hiring Centre website. Applications submitted through the BC Government Hiring Centre will not be considered.
